My car has an automatic transmission; can it be towed with the drive wheels on the ground?
Probably, Most manufactures say yes, for a limited speed and distance.
Every manufacturer establishes towing guidelines
Every manufacturer establishes towing guidelines; several companies compile these guidelines into an annual publication that is standard equipment for today's tow truck driver.
Do tow truck drivers have special training?
Yes. Our drivers begin by receiving a week of intensive specialized training, then they are teamed with an experienced driver on the job until able to perform every aspect of the job with competence.
Should my vehicle be registered?
If the vehicle can be driven onto a truck (in a serviced location), active registration is not necessary. You must provide the last 6 numbers of the VIN or the registration plates details when you book a service.
Can I make my payment in cash when my service is finished?
No, your service must be paid for in full.
Do you transport damaged or non-drivable cars?
Yes, however special conditions are applicable. Please contact our Customer Care Centre to obtain a quote.
Can I request a tax invoice?
Yes, when booking your service, you will find a section you need to complete if you require a tax invoice. Please ensure you fill the required fields of this section correctly.
Is there any specific time of day for transporting vehicles?
No. The day before or early morning the pick-up day, the carrier will contact the designated pickup person to advise the collection window timeframe. This will also happen when the vehicle is delivered. Collections are typically performed during business hours on business days excluding public holidays.
What is two-wheel towing of a car, and when is it used for towing?
A service that we provide our clients that involves two-wheel towing simply involves lifting that car’s front wheels off the ground—oftentimes with the use of a dolly (a contraption with wheels, a ramp, and a compartment wherein the car’s tires are snugly fit). Two-wheel towing options provide both our towing contractors and the patron with a very efficient and quick method for towing an appropriate vehicle for a one-way trip of either short or medium length. Cars that are appropriate for this towing solution are often ones that have only front-wheel drive.
Can your towing providers unlock my car for me?
Our towing experts gladly provide lockout services to all our customers. No matter what make or model of your car, our towing professionals will be able to open up your automotive.
